Terms & Conditions

Terms and Conditions

This section, (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website www.lamacitems.co.uk (our site).

Please read these terms and conditions carefully before using our site or ordering any Products.


Terms of Sale

Tracking your order

If your order has been sent via courier, your will receive a tracking link in your dispatch email. 

If your order has not arrived in the working days estimated here, we're here to help. Contact us at claire@lamacitems.co.uk.

 

 

 

 

 

Information about us

www.lamacitems.co.uk is a site operated by La Mac (we, our, us). 

Ordering products

After placing an order, you will receive an order acknowledgement from us by email. Once your order has been completed, we will send you a second email to confirm dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

Availability

All items are subject to stock availability. Whilst we strive to keep our stock levels up to date on our site, sometimes this may not be possible. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order.

If only some of the products in your order are available this will be explained in your dispatch email.

Any payment made for products which are not available will be credited back to your payment method. 

Ordering errors

You are able to make changes to your order up to the point at which you click on the "order and pay" button on the Confirm & Pay section of the checkout process.

If you choose to pay via PayPal, please make sure your delivery address is correct. We cannot be held responsible for missing orders if you have supplied an incorrect delivery address.

Prices

Please be aware that the prices displayed on our site include VAT and standard delivery to a UK mainland address. Alternative postage options and their costs are clearly displayed during the checkout process.

Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

Payment

We accept payment with credit or debit cards via PayPal, Bank Transfer, Cheque, Postal Orders or Gift Vouchers.

Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you are not required to set up a new account with PayPal directly. You can choose the payment by debit or credit card option.

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling.

Offers & Promotions

Some offers are exclusively available online and not available via our social media channels or local events. This will be stated on our site at the time the offer, promotion or voucher is valid.

- Percentage (or money) off discounts (e.g. 20% off)

  • The discount entitles you to a saving of the amount & currency/percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.
  • The discount is valid online for the dates specified in the promotion.
  • The discount cannot be used in conjunction with any other promotion.
  • The discount cannot be used to purchase La Mac Gift Vouchers.
  • No cash or any other alternative will be given.
  • The return value of the item(s) purchased using the discount shall be the applicable return value under La Mac's return policy less the discount obtained.
  • This offer may be amended or withdrawn at any time at the Promoter's discretion.
  • Your statutory rights as a consumer are not affected.

- Spend over a certain amount and receive qualifying item free (eg Free Gift when you spend £25 or more)

  • This offer entitles you to a free qualifying item (subject to availability) when you spend over and above the specified amount in a single transaction at La Mac. Qualifying items includes all full priced and promotional items but excludes all permanently reduced items. Qualifying spend excludes the original price of the item and any delivery charges.

  • This offer is valid at www.lamacitems.co.uk for the dates specified in the promotion, if applicable.

  • The following will not count as qualifying items under this promotion: purchases of La Mac Gift Vouchers.

  • No cash or any other alternative will be given.

  • This offer cannot be used in conjunction with any other promotion.

  • This offer may be amended or withdrawn at any time at the Promoter's discretion.

  • Full and partial refunds can be obtained under this promotion by returning the qualifying items, together with the free item. We cannot process refunds without these. Your statutory rights as a consumer are not affected.

Please note that gift vouchers and promotional vouchers cannot be used at the same time. Promotional vouchers cannot be used in conjunction with any other offer.

Gift Vouchers

Gift vouchers can be redeemed at www.lamacitems.co.uk on any products. Gift vouchers may be exchanged for goods of a higher price than the face value of the voucher on payment of the difference. Gift vouchers cannot be exchanged for cash or other gift vouchers. No change will be given. Gift vouchers expire six months from date of issue (unless issued as a Loyalty Reward). Delivery charges are not included in the gift voucher face value. To redeem simply enter the unique gift voucher code when prompted at the checkout.

Please note that gift vouchers and promotional vouchers cannot be used at the same time. Promotional vouchers cannot be used in conjunction with any other offer.

Loyalty Points

La Mac Loyalty Points will only be given for orders placed via our website, Facebook or online events. Items purchased at public events or home parties are excluded from this scheme. You will receive 2 points for every full £1 spent excluding postage charges. La Mac Loyalty Points will not be received for purchases of Gift Vouchers. You will not quality for La Mac Loyalty Points if you are paying for your purchase with Gift Vouchers. If you return an order for a refund we will deduct the number of points collected from your balance. If an item you buy with La Mac Loyalty Points Gift Voucher is returned as faulty, we will either exchanged the goods as per our terms and conditions or we will credit your balance with the correct number of points. No cash refund will be given in these circumstances. Redemption of La Mac Loyalty Points Gift Vouchers cannot be used in conjunction with any other offer - only one discount code may be used at any time. Redemption of La Mac Loyalty Points Gift Vouchers covers the cost of goods only; it does not cover alternative postage charges. La Mac can cancel, withdraw or alter this scheme or any individuals Loyalty Points at any time. La Mac Loyalty Points are only available for use in the UK or to BFPO customers. All customers using their rewards through this scheme are subject to La Mac's terms and conditions.

If your account has been inactive for a period of 18 months or more, your Loyalty Points balance will be set back to zero. We will endeavour to contact you through your registered email address to notify you of your account balance and that your Loyalty Points are at risk of removal. If, after 30 days, we have not received a response, the accrued Loyalty Points will be forfeited.

Delivery

For UK delivery we offer a variety of delivery options including standard, second class & first class. When you check out you'll be able to choose from the delivery options available for your area. 

Although we can deliver to British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.

When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

At present, International delivery is not available. 

Delivery information 

UK mainland address (standard service) - free of charge. **Please note our free delivery service will be expiring on 31st December 2016**

UK mainland Royal Mail Second Class - from £1.

UK mainland Royal Mail First Class - from £2.

BFPO addresses - from £3.50.

To get an exact price based on the quantity and size of the items you are ordering, simply add them to your basket and begin the checkout process. This will then show you the pricing options available to you based on your basket contents.

Orders are dispatched the same day if payment is received by 12 noon, Mon-Fri.

UK mainland address (standard service) - within 3-4 working days.

UK mainland Royal Mail Second Class - within 2-3 working days.

UK mainland Royal Mail First Class - within 1-2 working days.

BFPO addresses - within 10 working days.

Dependent on the size and weight of your parcel and the delivery option you chose, we allocate the courier we believe will deliver your order to you in the quickest time. 99% of orders are sent with either Royal Mail or Hermes.

Returns

We hope you will be happy with everything you have bought from us online, but if you believe you have received goods which are defective in any way, we are happy to refund or exchange if they are returned to us within 14 days of receipt. 

Please contact us before returning items so we can offer the most suitable advice by emailing claire@lamacitems.co.uk.

If you have a problem with your order please contact us via email at claire@lamacitems.co.uk stating your order number, relevant product number, fault or problem and your contact details. We will reply with instructions on how to return your item or whether we need you to email a photo of the product. 

If you have been advised to return the items, please include your name, address and email with your package. We recommend keeping proof of postage.

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the entire order was faulty. 

We will notify you when we've received your return.  Refunds will be processed within 3 working days of us receiving and checking the returned goods. 

All refunds will be issued to the original method of payment.

The length of time it takes for the funds to appear in your account will depend on your payment provider.

La Mac will accept items that have a genuine manufacturing fault that are brought to our attention in a timely manner. 

La Mac cannot be held accountable for damages that result from misuse of the product. 

If you have been advised to return the items, please include your name, address and email with your package. 

Any items which were received as part of your order as a promotion (free gifts etc.) must be returned with the order before a refund can be given against your order.

Due to hygiene reasons and in compliance with EU regulation, we cannot take earrings or body jewellery back unless faulty. 

Please note most jewellery, whether it is fashion, costume or fine jewellery will go off colour, especially metal based jewellery. Time for discolouration will depend on their use and the environment in which they are worn or stored. For additional jewellery care try to apply make-up and perfume before putting on jewellery, keep jewellery away from direct sunlight and remove jewellery when cleaning, washing or swimming. We are unable to refund you for goods that have discoloured.

Right to Cancel Policy

You also have a right to cancel your order under the Distance Selling Regulations. If you wish to cancel you must tell us in writing by emailing us at claire@lamacitems.co.uk within 14 calendar days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice. You must return the products to us in accordance with these Terms of Sale. If you cancel your order you will be reimbursed the cost of items cancelled, plus postage if the entire order is cancelled within 7 days (up to the value of New Look Standard Postage only), and you will be responsible for returning the goods to us at your own cost.

Reasonable Care

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:

  • You can open the packaging to look at the products as you would at our local events but please keep and return the original packaging.
  • For hygiene reasons we cannot accept change of mind returns on earrings or body jewellery.
  • The products are your responsibility until they reach us, therefore we recommend that you use a postal service that insures you for the value of the products you are returning and you should obtain proof of postage from the postal service you choose.
  • You are responsible for the cost of returning the products to us.

If you fail to take reasonable care of the products before returning them to us, your refund may be refused or you may have to compensate us.

Please note: The above returns policy refers to change of mind only and does not affect your statutory rights.

Risk and title

The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

Your information

We will process personal information about you in accordance with our Privacy Policy.

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
This does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving La Mac employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed and signed by us in writing.

Our right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

Changes to our Terms of Sale

Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 20th December 2016.

Contact us

If you have any questions please contact us.

Privacy of Children on Our Website

Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.

In order to contract with La Mac you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. La Mac retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be La Mac. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 


Terms of Website Use

What does 'terms of use' mean?

This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.lamacitems.co.uk (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Information About Us

www.lamacitems.co.uk is a site operated by La Mac (we, our, us). 

Purchasing Products through our site

The purchase of Products through our site is governed by our Terms of Sale.

Your Personal Information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.

We process personal information about you in accordance with our Privacy Policy.

Password and account security

To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact us straight away to let us know. We can deactivate your account at any time.

Liability

Our liability for Products which you may purchase through our site is subject to our Terms of Sale.

We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for Products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

Intellectual property

We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Site availability

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations/Changes to our Terms of Use

We may revise these Terms of Use at any time. Any changes we make will be done by amending this page. These Terms of Use were last updated on 20 November 2015. 

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At La Mac we aim to provide an extremely high service to our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us.

Law and Jurisdiction

Our website, any content contained herein and these Terms of Use are governed by and construed in accordance with English Law. Any dispute between us regarding this website or arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.


Privacy Policy

 

What's our Our Privacy Policy?

La Mac respects the importance of privacy on the Internet and is committed to protecting our site visitors and customers. We do not disclose any information about our customers to third parties at any time.

What information do we collect?

When you set up an account on www.lamacitems.co.uk, place an order, enter any competition, promotion or giveaway, upload an image or comment to our social media channels, or sign up for our newsletter we may collect your name, address, email address, telephone number, mobile number and a password. Please note we do not collect your credit/debit card details when you are placing an order as our payments are processed securely through Create Payments or PayPal.

What do we use your information for?

We use your information to:

  • Process & deliver orders
  • Communicate with you about your orders
  • Process refunds or exchanges
  • Update our records and maintain your account
  • Email you with products or special offers that may be of interest to you via our mailing list

If you contact us, we may keep a record of that correspondence and your contact details.

How do I unsubscribe from your mailing list?

If you wish to unsubscribe from our newsletter, please use the link at the end of the email. Alternatively you can email us at claire@lamacitems.co.uk to request removal.

Do I have access to my information?

UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us here. If you believe your details are incorrect, please email us at claire@lamacitems.co.uk.

Any changes we may make to our privacy policy in the future will be posted on this page. This Privacy Policy was last updated on 20 December 2016.

Account security

Why do I need a password for my account?

To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact us straight away to let us know. We can deactivate your account at any time.

Improving your Password Security

In 2014 we made the way we handle your passwords even more secure. After this change, we no longer have access to your password. If you have forgotten your password, please click the 'forgot password?' link at the point of login and an automated email will be sent to you to reset your account.

How secure is my payment?

We use an integrated PayPal shopping basket and accept all major credit / debit cards through our secure PayPal checkout system including Switch/Maestro,Visa, Visa Electron, MasterCard and American Express. The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe and we never actually receive or handle your credit / debit card details from them, just a notification of the amount you have sent to us.

For Bank Transfer payments, we never actually receive or handle your credit / debit card / bank details from them, just a notification of the amount you have sent to us.

For Cheque & Postal Order payments, we will handle any personal information received in line with our Privacy Policy.