We hope you will be happy with everything you have bought from us online, but if you believe you have received goods which are defective in any way, we are happy to refund or exchange if they are returned to us within 14 days of receipt. 

Please contact us before returning items so we can offer the most suitable advice by emailing [email protected].

My items have arrived but are faulty, what do I do?

If you have a problem with your order please contact us via email at [email protected] stating your order number, relevant product number, fault or problem and your contact details. We will reply with instructions on how to return your item or whether we need you to email a photo of the product. 

If you have been advised to return the items, please include your name, address and email with your package. We recommend keeping proof of postage.

Why have I not received a refund for the delivery charge?

We will usually refund you what you paid for the goods plus a standard delivery charge except in cases where the entire order was faulty. If you paid for a premium delivery service, we are afraid we cannt refund the entire cost of this and will only refund the standard delivery charge.

How long will it take to receive my refund?

We will notify you when we've received your return.  Refunds will be processed within 3 working days of us receiving and checking the returned goods. 

All refunds will be issued to the original method of payment.

The length of time it takes for the funds to appear in your account will depend on your payment provider.

Please note:

La Mac will accept items that have a genuine manufacturing fault that are brought to our attention in a timely manner. 

La Mac cannot be held accountable for damages that result from misuse of the product. 

If you have been advised to return the items, please include your name, address and email with your package. 

Any items which were received as part of your order as a promotion (free gifts etc.) must be returned with the order before a refund can be given against your order.

Due to hygiene reasons and in compliance with EU regulation, we cannot take earrings or body jewellery back unless faulty. 

Most jewellery, whether it is fashion, costume or fine jewellery will go off colour, especially metal based jewellery. Time for discolouration will depend on their use and the environment in which they are worn or stored. For additional jewellery care try to apply make-up and perfume before putting on jewellery, keep jewellery away from direct sunlight and remove jewellery when cleaning, washing or swimming. We are unable to refund you for goods that have discoloured.